Return & Refund Policy

At Egardenkart, we strive to provide our customers with a seamless and satisfying shopping experience. To ensure your confidence in our products, we have established the following return policy:

1. Returns Accepted Within 14 Days:

  • We accept returns for items purchased within the last 14 days from the date of delivery.
  • To initiate a return, please contact our customer service team at info@egardenkart.com or Chat using Chat option in the website.

2. Unused and Unopened Items:

  • Returned items must be unused, unopened, and in their original packaging with all tags attached.
  • Items with signs of use or damage will not be eligible for return.

3. Free Return Shipping:

  • We understand that sometimes products may not meet your expectations. To make the return process hassle-free, we offer free return shipping for eligible items.

4. How to Initiate a Return:

  1. Contact our customer service team at cs@egardenkart.com or Chat using chat option in the website to request Return.
  2. Pack the item securely in its original packaging, including all accessories and documentation.
  3. Our Pick up Agent will come and collect the item at your door step.

5. Refund Process:

  • Once we receive the returned item and verify its condition, we will process the refund to your original payment method.
  • Please allow 3-4 business days for the refund to appear in your account.

6. Non-Returnable Items:

  • Used or opened items are not eligible for return.

7. Damaged or Defective Items:

  • In the rare event that you receive a damaged or defective item, please contact our customer service team immediately. We will provide instructions on how to return the item or arrange for a replacement.

8. Exchanges:

  • Currently, we do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order for the desired product.

By shopping with Egardenkart, you agree to adhere to the terms outlined in this return policy. If you have any questions or concerns, please don't hesitate to contact our customer service team.

Thank you for choosing Egardenkart!